Here, you’ll find a concise overview of the roles and projects that have shaped my career! From early beginnings to current ventures, each entry represents a milestone in my journey—a journey fueled by passion, collaboration, and a drive for excellence.
Deloitte
IT Business Operations Analyst
Feb 2023 – Present
- Served as the Solution’s Team Lead Business Analyst on several projects which required communication and collaboration with software developers, other BSAs, managers and other team members to develop and implement solutions to a business problem
- Learning and facilitating use of technology-based tools or methodologies to review, design and/or implement process change, new products, or new services
- Prepared and presented written and verbal materials such as reports, findings and proposals through engagement with stakeholders and other team members
- Assisted in product backlog management by developing epics, features, and user stories and engaging with development stakeholders to drive progress
- Analyzed Deloitte’s ever-changing demands and delivered technology solutions to enhance its processes and systems
- Presented with the Deloitte Global Applause Award for my work on the CIAM Project
- Learning and facilitating use of technology-based tools or methodologies to review, and design
HR Support Specialist
Nov 2021 – Feb 2022
- Managed interview scheduling requests coming from recruiters and the Workforce Solutions Interview Scheduling Requests Site
- Answered scheduling process related queries from candidates, hiring managers, and team members
- Identified and resolved the root cause of any issues, managing issues appropriately and escalated for action as required
- Contacted internal and external candidates and hiring managers to confirm availability and other details to schedule meetings
- Provided interview panel with all information necessary to conduct interviews, including links to interview guides and candidates’ CVs
- Ensured candidate is provided with all information necessary to attend interview
- Kept track of ongoing interview scheduling processes and progress on Workforce Solutions Interviewing Scheduling Site
Executive Furnished Property Rentals
Lead Technical Support Manager
May 2020 – Present
- Improved system efficiency by consulting with end-users and providing innovative solutions with the latest technology advancements
- Supported and communication with all relevant persons engaged directly or in-directly with the account from the business, networks, operations, IT functions and their suppliers; across various roles including management, business owners, program and property managers
- Supported the company in respect to integration and performance of the designed and implemented solution
- Supported project transition from implementation phase to production deployment and go-live
- Conducted reviews of client account activity, statements and client profile information
Motorola Solutions
Test Analyst
Jan 2021 – Dec 2021
- Ensured that the latest revisions of the CC911 software met the functional design requirements and intuitive modern usability
- Interacted with designers and developers on a daily basis
- Developed comprehensive testing structures as well as test plans
- Executed tests while analyzing and documenting the results
Deloitte
GTS Global Digital Application Studios Intern
Jun 2021 – Aug 2021
- Collaborated with Business System Analysts and Developers on Deloitte’s Application Tracking System (ATS)
- Maintained strong overall quality control of Deloitte’s Application Tracking System by creating quality measures to track the improvements of their system
- Tested the external candidate portal by ensuring that the product met customer expectations and created reports documenting errors and issues for fixing
- Translated, transformed and interpreted the business development and requirements for the Application Tracking System for candidates with disabilities to functional specifications
- Prepared technical reports by collecting, analyzing and summarizing information trends
- Developed a climate solution in order to empower individuals and help organizations drive positive climate action and presented it in front of Global Leaders as part of Deloitte’s Global Innovative Challenge
Gesture
AE Sales and Business Development Intern
Dec 2020 – Mar 2021
- Schedule meetings and presentations with prospects
- Create, plan, and deliver presentations on company products
- Track all sales activities in the company CRM system and keep current by updating account information upon receiving new information about the prospect
- Record and communicate customers and prospects feedback to appropriate departments
- Maintain a well-developed pipeline of prospects, and execute weekly follow up sequence.
- Develop strong, authentic, and ongoing relationships with prospects and customers
- Coordinate with other team members and departments to optimize the sales efforts
Serena Inayatali 